For delivery platforms and e-commerce brands
Damage claims with photos that can't be faked.
Customers photograph the damaged item in your app, with our capture tool. Sealed at capture: no edits, no AI, no recycled photos.
No commitment. We reply within 48 hours.
+49%
"Item not as described" claims in North America, early 2026 vs. 2025. Gen AI now creates photos of damaged products on demand.
Signifyd, State of Fraud Report 2026
Built on
- C2PA content provenance
- Cryptographic seal at capture
"Arrived damaged"? You refund on trust.
- The customer sends a photo of the damage: you refund without being able to verify it.
- A photo can be edited, generated by AI or pulled from the internet in seconds.
- The same damage shows up claim after claim, and no one notices.
How it works
- 1
The customer reports the issue
In your app or on your claims page, just like today.
- 2
They take the photo with our tool
Live, built into your flow. Camera roll uploads are blocked; date, location, device and image are sealed at capture.
- 3
You decide with confidence
The photo is checked against other claims. Refund real damage fast, block the fakes.
What the industry says
"They were just so blatantly AI that I couldn't believe it."
Scott Tannen, CEO, Boll & Branch (Modern Retail, March 2026)
"We went from seeing it onesie-twosie to seeing it daily across our merchants."
Jordan Shamir, CEO, Yofi (Modern Retail, March 2026)
"In another six months, this is going to be a bigger problem."
J. Bennett, Chief Customer Officer, Signifyd (Modern Retail, March 2026)
What you get
- Sealed capture built into your claims flow (SDK or ready-to-use page).
- An alert when the same photo or the same damage shows up in several claims.
- Fast refunds for honest customers, without endless back-and-forth with support.
Free setup for the first 20 platforms: we connect Certa to your claims flow ($25,000 value).
$1.25
per sealed claim
Plans from $249/month (up to 5,000 claims a year). Volume discounts above. All countries included.
One-month free trial, no commitment. If it's not right for you, you stop and pay nothing.
Frequently asked questions
Do your customers need to download an app?
No. Capture opens in your app or in the browser, from your claims page.
What if a customer says no?
They keep the standard flow, with review. A sealed photo gets them the fast refund.
What do you do with your customers' photos?
They stay with you. We only keep a digital fingerprint to spot duplicates, never the image. Built for CCPA/CPRA: location is used only to verify the claim.