Certa is a damage claim photo verification tool for marketplaces and retailers. The buyer shoots the damage live in your claims flow, and each photo is sealed at capture, so AI-made, edited or reused images can't get through.
"Item not as described" claims jumped 49% in North America in early 2026 (Signifyd), and generative AI now creates photos of damaged products on demand. Reviewing photos after the fact no longer works. Certa makes the buyer take the photo live in your claims flow and seals it at capture, so a generated or edited image can't be submitted.
Ask for the photo through Certa instead of an upload. The buyer shoots the damage live, camera roll uploads are blocked, and the photo is sealed the moment it's taken. Your team, or the seller, verifies it in one click. Real damage gets refunded fast; fakes never reach your support queue.
Certa keeps a digital fingerprint of every photo (a unique code, never the image). When the same "broken item" picture shows up on a second claim, from the same buyer or another one, it gets flagged. Edits are caught too: any change breaks the seal applied at capture.
Very little. Honest buyers just take a photo, inside your app or claims page, as they do today. They get refunded faster because there's nothing left to check, and support avoids the back-and-forth.
$1.25 per sealed claim, with plans from $249 a month (up to 5,000 claims a year) and volume discounts above. All countries are included. The first month is free, with no commitment.
No. Capture opens in your app or in the browser, from your claims page.
They keep the standard flow, with review. A sealed photo gets them the fast refund.
They stay with you. We only keep a digital fingerprint to spot duplicates, never the image. Built for CCPA/CPRA: location is used only to verify the claim.
Try it free for a month, no commitment.
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